1. How long does it take for “check in” on the morning of the clinic?
Check-in can take approximately 30 minutes. We work hard to ensure that the process runs smoothly and efficiently, but please understand that there may be circumstances in which it could take slightly longer.
2. What does a “stand-by” appointment mean?
A “stand-by” appointment does not guarantee that your pet will be seen on that day. We make every effort to fit in stand-bys through cancellations, rescheduling, and clients not showing up for their appointment on that day. Stand-by pets are also admitted to the bus based on their size and the appropriate recovery kennel space.
3. What form of payment do you accept?
We only accept cash. This helps us to keep our costs low by avoiding debit or credit card processing fees.
4. Do I wait for my pet while surgery is being done?
Once your pet has been examined for surgery, you will be given a specific time in the early afternoon to return to pick him/her up.
5. Can I pick up my pet later than the assigned time?
No. Your assigned pick-up time is firm to help us keep our costs low. In addition, your pet benefits from recovering at home, in familiar and comfortable surroundings, as soon as possible.
6. Do animals need to be up-to-date on shots?
Our medical staff recommends all animals be current on routine vaccinations. We do however offer a free rabies vaccine at time of surgery for all dogs.
7. Do I need to bring proof of vaccinations?
As noted above, for your pet’s health/protection, we recommended that pets be vaccinated prior to surgery. If you are requesting that a County dog license be issued, a rabies certificate is required. It must have the vet’s name/address/phone number, the manufacturer information, serial/lot number, and date of vaccination.
8. Does each cat need his/her own pet carrier?
Two cats may share a carrier if it is large enough for both to lay down comfortably. If they are unable to move around, they will each need their own carrier. For additional comfort, lining the carrier with a towel is recommended.
All cats must arrive in a CLEAN, sanitized carrier with a SECURE latching mechanism (please line with a clean towel for comfort). SNAP is not responsible for cats who escape from unsuitable enclosures.
9. Do I need to muzzle my fearful dog?
Yes. If you have any reservations about your dog’s behavior while on the bus, please have him/her muzzled upon arrival.
10. Do you have a muzzle that I can use?
We do have muzzles available on the bus. If you need to borrow one for the day, we are happy to provide it. It will be your responsibility however to secure the muzzle on your dog. For staff safety, we are unable to assist.
11. Can I bring my own e-collar?
E-collars are provided at no charge for all dogs and female cats. They are issued on the bus to ensure a proper fit.
12. Can you fix a dog/cat with a hernia?
We do not perform hernia repairs on the Neuter Scooter. Many vets recommend doing the repair at the same time of a spay or neuter, so that your pet is under anesthesia only once for the procedures. Using vets from the Department of Animal Services Spay/Neuter Referral List can help minimize the cost for both.
13. When can my female pet be spayed after having a litter?
Females should no longer be nursing when they are spayed.
14. Can my female pet have surgery while in heat? Also, does this cost more?
We can perform spays on animals in heat (bleeding is a telltale sign) at no additional charge.
15. My dog is 10. Is that too old?
We do not schedule animals seven years or older on the Neuter Scooter. Because of this, we are unable to offer the necessary pre-surgical blood work to screen for health risks that older animals may face before undergoing anesthesia. A vet from the Department of Animal Services Spay/Neuter Referral List can provide this service so that older pets can receive the benefit of a spay or neuter.
16. My dog weighs over 100 pounds. Is that too big?
The maximum weight limit on the bus is 80 pounds. The Department of Animal Services Spay/Neuter Referral List has many vets that can accommodate larger pets at a reduced fee.
17. Only one testicle dropped on my male cat/dog, can he still be fixed?
Yes. If your pet’s testicles have not fully descended during the first year, he may still be neutered on the bus for an additional $25 fee.
18. Do you spay or neuter ferals or strays?
Yes! A feral cat (not socialized) must be trapped in a humane trap for surgery. The ear will be tipped to signify that he or she has been altered. A friendly stray that is approachable, may be scheduled and arrive in a pet carrier. Ways to identify a feral or stray cat »
19. Do you give any pain meds? Can I get some from you?
Your pet will be given a 24-hour time released pain injection. We do not offer pain prescriptions for at-home use.
20. Will the pain injection be enough for my pet? Can I purchase additional meds?
Most pets do not need further pain meds after the injected pain medication has worn off. You may contact your vet to have additional pain meds prescribed, but we recommend this only if necessary! Pain meds are not available for sale at the bus.
21. Will my pet be under general anesthesia or local?
All pets go under general anesthesia for surgery.
22. Do you do bloodwork and IV fluids?
No. We schedule young, breeding age animals with no obvious medical complications/history, so blood work and IV fluids are not required. Blood work and IV fluids however are good options for some pets and can be added to the procedure when using the Department of Animal Services Spay/Neuter Referral List.